Order Processing Time
All orders are processed and dispatched within 24–48 hours from our fulfillment center in Delhi.
Processing times may be slightly longer during:
- New launches
- Restocks
- Festive seasons
- High-volume sale days
We appreciate your patience during peak periods.
Estimated Delivery Time
All orders are shipped via Delhivery, one of India’s most reliable logistics partners.
Estimated delivery timelines after dispatch:
- Delhi / NCR: 1–2 business days
- Metro Cities (Mumbai, Bangalore, Kolkata, Chennai, Hyderabad, Pune): 2–3 business days
- Non-Metro Cities: 3–5 business days
- Remote / Interior Locations: 5–7 business days
Delivery times may vary depending on pincode and courier load.
Free Shipping
We offer FREE standard shipping on all orders across India.
No minimum order value required.
Order Tracking
Once your order is shipped, you will receive an AWB tracking number via SMS/Email.
Tracking becomes active within 24–48 hours and can be checked on the Delhivery tracking page.
Customer Support
For any shipping or order-related queries, contact us:
📧 Email: otwellnesshub@gmail.com
🕒 Support Hours: Monday–Saturday | 10 AM – 6 PM
We aim to respond within 24 hours.
International Shipping
We currently ship within India only.
International shipping will be introduced soon — stay tuned for updates.
Delivery Issues
If your package is:
- Delayed
- Lost
- Marked delivered but not received
- Delivered damaged
Please email us at otwellnesshub@gmail.com with your Order ID and photos (if applicable).
We will assist you immediately.