For support, email us at otwellnesshub@gmail.com.
Our support hours are Monday–Saturday, 10 AM – 6 PM (IST).
We aim to respond within 24 hours.

If your order arrives damaged, incorrect, or with missing items, please do not open or tamper with the seal.
Email us immediately at otwellnesshub@gmail.com with:
• Order ID
• Photos of the package and product
• Description of the issue
All complaints must be raised within 72 hours of delivery for quick resolution.

If you don't receive a confirmation email within 24 hours, please contact us at otwellnesshub@gmail.com.
(Also check Promotions/Spam folders.)

All payments are processed through Razorpay's secure gateway with 128-bit SSL encryption and two-factor authentication.
Your payment information is always safe.

We support a wide range of payment options:
• Debit & Credit Cards (Visa, MasterCard, RuPay, Amex)
• UPI (Google Pay, PhonePe, etc.)
• Netbanking (50+ banks)
• Wallets (PhonePe, etc.)

Standard delivery across India takes 2–7 business days, depending on your location.

Orders are shipped within 24–48 hours after payment is confirmed.
Orders placed before 11 AM are usually dispatched the same day.
(Slight delays may occur during holidays, high-volume days, or launches.)

Once shipped, your tracking number (AWB) will be sent via SMS/email.
Tracking activates within 24–48 hours.
You can monitor your shipment through the delivery partner’s website.

Not yet — we currently ship only within India.
International shipping will launch soon. Join our mailing list to get updates.

No — our products are exclusively available at otwellnesshub.com.
We do not sell through retailers or marketplaces to prevent fakes and duplicates.

OT Nutrition has no third-party sellers.
Every order is shipped directly from our Delhi facility, ensuring authenticity.
If you ever need verification, email us photos + batch number at
otwellnesshub@gmail.com.

Yes — creatine monohydrate is one of the most researched and safest supplements in the world. It has no harmful side effects when taken in recommended amounts.

No evidence links creatine to hair fall.
This myth comes from a single study that did not measure hair loss.
Creatine is considered safe for long-term use.

No. You can take 3–5g daily for the same results over time.
Loading simply speeds up saturation — it is not required.

Anytime — morning or post-workout.
Consistency matters more than timing.

Yes. Creatine is suitable for men, women, beginners, and athletes.

Our creatine is ultra-micronized, meaning it dissolves instantly and is easy on the stomach.
Most users report no bloating.