Return and Return Policy

At OT Wellness Hub, we strive to ensure that our customers are satisfied with their experience. Due to the digital nature of our products, our refund and return policy is structured to protect both your rights and our digital assets.

Digital Products

Our products, such as e-books, downloadable guides, programs, and online resources, are delivered instantly upon purchase. Therefore, refunds are not typically offered except in the following specific situations:

Eligible Refund Cases:

  • Technical Issues: If you are unable to access or download the product due to technical errors beyond your control.
  • Unauthorized Transactions: If your account or payment method was used without your consent (e.g., fraudulent transactions).
  • Duplicate Orders: If a technical glitch caused you to be charged multiple times for the same product unintentionally.

How to Request a Refund

To submit a refund request:

  1. Contact us at [Insert Email Address] within 14 days of your purchase.
  2. Include:
  • Full name
  • Order number or payment proof
  • Description of the issue

We will review your request within 7 business days, and if approved, refunds will be processed to the original payment method within 10 business days.

Non-Refundable Scenarios

Refunds will not be issued under the following circumstances:

  • You changed your mind after purchase
  • You made an incorrect product selection
  • You failed to download, use, or engage with the product
  • The product did not meet personal expectations not related to functionality or delivery

Need Help?

If you have any questions or need assistance, please contact us:

Email: otwellnesshub@gmail.com